Changing the name of your monitored points can be done from the dashboard. Once logged in, click on the Data tab on the top left menu, and finally on the Attributes icon on the top right corner. The ‘Attributes’ page displays general information about your organisation, site and monitored points. You must click…
Partnering with Wattics means that you can now avail of our technical support in terms of metering and software requirements when putting together your project proposal. Depending on the complexity of the project at hand, the mix of calls, emails, photos and notes can quickly get messy. As such, we have tried to formalise the…
Sites’ layout and electrical installations are unique, most customers do not exactly know what they want to monitor, and many customers have pre-existing metering installations that must be integrated. Any monitoring and targeting project therefore starts with a site survey to learn the status quo. Site surveys must be carried out to define the…
Your Dovado Tiny 3G router (purple device) must be reconfigured for the new sim card when you set up a contract with a new data broadband provider. Please follow the procedure as follows: Disconnect the equipment (Dovado Tiny 3G router, USB dongle, power supply and cat5) and bring it to your office Connect…
Your Wattics system has gone offline, and the last data shown on your dashboard is more than 15mn old. This page has basic steps to help you to fix some common issues that may explain why your Wattics system is offline. Most issues can be fixed by following the steps below. Just start at the…
Wattics work hours Monday – Friday 09:00 to 18:00 GMT Wattics Ltd. The Guinness Enterprise Center, Taylor’s Ln, Dublin 8 Ireland +353 (0)87 410 5486 support@wattics.com
We apply a software licensing and delivery model in which our dashboard is licensed on a subscription basis, and where your dashboard and data are centrally hosted and maintained by Wattics. With our software-as-a-service (SaaS) solution you don’t have to invest in extensive hardware to host the software, and you can outsource your maintenance and…
The procedure to follow when installing the Octopus Gateway unit involves 6 steps: You install the Wattics Octopus Gateway unit and connect your meters and sensors to the available inputs (RS485, TCP, analog/digital inputs) You configure data collection from the meters and sensors using the Wattics Octopus configuration tool You fill in the Octopus…
The creation and release of user accounts varies depending on whether the request relates to a new installation or to an existing site. User account for an existing site A request must be submitted to support@wattics.com by the Wattics partner in charge of the site or by the end customer contact person. The email should…
Whatever your meter brand and model, the Wattics platform has been designed to integrate meters supporting Modbus communication protocols (RTU and TCP) via our Octopus Gateway unit. We understand that many organisations have invested in submetering infrastructures and want these meters to be integrated fully with their new energy management software platform. For…